At Cram Notes, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding this information.

What Personal Data We Collect and Why We Collect It

User Information

When you visit our site, we may collect the following personal data for various purposes:

• Name, email address, and phone number: We use this information to communicate with you, respond to inquiries, provide customer service, and deliver tutoring services or learning materials.
• Location, IP address, and browser type: This information is collected to optimize our site’s performance, enhance your browsing experience, and for security purposes.
• Study preferences and learning goals: This information helps us customize your learning plans and provide personalized educational content and tutoring services.

We collect this data to offer an effective and personalized learning experience tailored to your academic needs and preferences.

Shopping

When you purchase our services or study materials, we collect information including your name, billing and shipping address, email address, phone number, and payment details. This information is used for purposes such as:

• Processing payments and preventing fraud.
• Fulfilling orders, including providing digital downloads of study materials.
• Sending you order confirmations, invoices, and relevant updates about your purchases.
• Setting up your account, should you choose to register for one.

We retain this information to comply with legal obligations, improve our services, and manage your orders.

Cookies

Our website uses cookies to enhance your browsing experience and store session information. We use cookies to:

• Track products or services you’ve viewed: To show you recently viewed items and recommend similar content.
• Save your cart and checkout information: Even if your cart is empty, our site may retain session data.
• Store login and display preferences: If you select “Remember Me,” your login will persist for two weeks.

Cookies related to login information last for two days, and screen preference cookies last for up to a year. You can clear these cookies manually by adjusting your browser settings.

Embedded Content from Other Websites

Our site may include embedded content (e.g., videos, images, articles) from third-party websites. These websites may collect data about you, use cookies, and track your interaction with the embedded content. If you are logged into those websites, your interactions with their embedded content may also be tracked by them.

Analytics

We collect statistical data about your interactions with our website, including:

• The site you visited before arriving at Cram Notes.
• Pages you visit on our site, how long you spend on them, and the date and time of your visit.
• Device information (type, operating system, browser type, and screen resolution).
• Your country and language preference.

This information is used to monitor site performance, identify any misuse, and improve the quality of our services. We do not share this data with third parties.

Who We Share Your Data With

Your personal information is shared only when necessary to provide services or comply with legal obligations:

• Payment Processors: Your billing information is shared with third-party payment gateways to process your transactions. Please review their privacy policies to understand how your financial data is handled.
• Service Providers: If applicable, your shipping address may be shared with courier services for delivering physical study materials.
• Legal Requirements: We may disclose your personal information when required by law or to protect our rights and the rights of others.

We do not share your data with third parties for marketing purposes without your consent.

How Long We Retain Your Data

• Order Information: We retain your order details, including name, email, and billing address, for 6-10 years to comply with tax and accounting requirements.
• User Accounts: If you create an account on our site, we retain your profile information (name, email, and phone number) until you request deletion, or your account is inactive for an extended period.

Upon request, we will delete or anonymize your personal data, except where we are legally required to retain it.

Your Rights Over Your Data

If you have an account on our website or have made a purchase, you can request:

• Access to your data: We will provide you with an exported file of the personal data we hold about you.
• Erasure of your data: You may request the deletion of your personal data, except for data we are required to retain for legal or administrative reasons.

Security

We take the security of your data seriously and employ measures to protect your personal information from unauthorized access, alteration, or disclosure.

Changes to This Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you by email.